LATAM Customer Service Director (Portuguese required)

Define and execute the end-to-end Customer Service and Order Management strategy across LATAM. Lead the team responsible for driving end-to-end processing of customer orders and case management. Develop and deploy strategy for premium service in LATAM, ensuring alignment with sector leads. Establish governance and service standards to improve customer satisfaction and efficiency.

Bachelor’s Degree in Business/Operations Management or applicable degree required; MBA preferred. 10+ years of experience in customer service or operations, including 5+ in a senior leadership role. Fluency in English and Portuguese is required. Strong analytical skills and experience with service metrics and performance management.

Opportunities for daily learning and development through various programs. Flexible working hours to balance personal and work life. Recognition programs for achievements and financial wellness programs to support life goals.