Especialista Customer Success I

Lead rollouts and manage hypercare of structuring projects. Improve cross-journeys by overseeing tech development for integration of exchanges and consumer autonomy. Structure customer service flows and monitor satisfaction indicators. Track loyalty program mechanics and measure impacts of increments.

Bachelor's degree in Business Administration, Engineering, Economics, Marketing or related fields. Experience in customer experience mapping and satisfaction metrics. Advanced Excel/Google Sheets skills; basic knowledge of visualization tools like Power BI/Tableau or SQL is a plus.

The company offers a comprehensive benefits portfolio including flexible health plans, mental health support, and various allowances for food and transportation. Additional perks include extended parental leave and support for atypical parents.