Analista de Ouvidoria Junior - Campinas/SP

Master operations in phone and Procon channels, achieving autonomy in complex customer interactions. Utilize AI for response optimization, ensuring technical quality and compliance with regulatory deadlines. Transform complaints into opportunities for product and service improvement. Collaborate with the team to meet retention goals and mitigate reputational risks.

Previous experience in high-complexity customer service, particularly in Ombudsman or Procon roles. Knowledge of Central Bank (BACEN) regulations regarding Ombudsman services.

On-site position in Campinas/SP. The company promotes a culture of ownership and encourages employees to act as if they are owners, fostering a strong entrepreneurial spirit.