Social Media Associate

Supervise agent performance by providing regular feedback, training, and performance evaluations. Monitor key performance indicators to identify areas for improvement and implement strategies to enhance team performance. Communicate effectively with internal and external stakeholders to address customer needs and concerns.

At least 2 years of experience in customer service with demonstrated ability to lead and manage a team effectively. Excellent communication skills in both Spanish and English. Strong problem-solving skills with the ability to analyze and resolve complex situations.

Opportunity to participate in the creation of an innovative company. Opportunity to learn and grow with the company and influence process development activities. Includes legal benefits, health insurance, and 20 vacation days.