Customer Service Director Americas

Represents the company to external and internal customers, answers product-related questions, and manages web-based ordering or registrations. Confers with management regarding customer credits, identifies quality assurance complaints, and writes price differentials on mail orders. Manages inventories at customer facilities using EDI, focusing on stock and allocation issues to maximize service levels.

Bachelor’s degree required. Minimum of 10 years of relevant experience with at least 7 years of managerial experience, or an advanced degree with a minimum of 8 years of relevant experience and 7+ years of managerial experience. Requires experience with order to cash and order management teams and processes. Fluent in English.

Medtronic offers a competitive salary and a flexible benefits package. Employees share in the success they help to create, with a commitment to support them at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP) and an annual long-term incentive plan.