Complaints Officer

Thoroughly review and understand customer complaints using internal tools. Conduct root cause analysis to identify systemic issues and suggest improvements. Communicate clearly with internal teams to gather necessary information and provide clear summaries, timelines, and outcomes in customer communications.

Excellent written and verbal communication in Portuguese/English. Experience with Customer Support and proficiency with Google Workspace, Office Suite, and platforms like Confluence. Strong organizational skills and ability to work independently.

This is a hybrid position located in São Paulo, Brazil, requiring a minimum of 3 days in the office. You must be able to commute to the office or be open to relocation.