Manager, Client Experience Technical

Develop and maintain authentic relationships with Client stakeholders and internal partners. Monitor performance against Client KPIs, SLAs, CSAT, QA, productivity, resolution quality, and operational targets. Drive a culture of exceptional technical support and customer experience while ensuring support teams maintain deep product knowledge and technical proficiency.

5+ years of experience in technical support or client experience management. Strong leadership skills with a proven track record of managing global support teams. Experience with operational metrics and performance management in SaaS and AI environments.

The position offers a hybrid work arrangement and is full-time. Boldr is committed to creating meaningful work opportunities and fostering a culture of authenticity, curiosity, and dynamism.