Vulnerable Customer Consultant
WiseCore Responsibilities
Respond to escalations involving vulnerability from escalating teams in an empathetic manner. Monitor vulnerable customer profiles and escalate them as appropriate. Provide constructive feedback to help drive positive outcomes for customers. Work with customers to provide an excellent experience via both email and phone channels.
Requirements
Comprehensive knowledge of Wise products and experience working with vulnerable customers. Ability to maintain composure and resilience in challenging situations. Strong communication skills to explain processes to various audiences.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote