Project Coordinator, B2B

Coordinate service delivery by bridging the gap between all internal stakeholders. Manage customer satisfaction and retention by ensuring timely communication and completion of service activities. Provide a Single Point of Contact (SPOC) for service provision and track all aspects of work orders within agreed scope, budget, and time constraints.

Bachelor's degree in Information Technology or equivalent qualification. At least three years of experience in the telecommunications industry, preferably in a customer service environment. Proficiency in MS Office applications and ability to learn required applications such as Salesforce and Cerillion.