Analista de Suporte II
Arco EducaçãoWhat You'll Do
Monitor the ticket queue, ensuring SLA compliance and preventing escalations. Resolve incidents by guiding users and identifying root causes. Manage access permissions to systems and applications according to security policies.
What We're Looking For
Proven experience in Access Management and end-user support (Remote Support). Bachelor's degree in IT or related fields. Knowledge of governance frameworks (ITIL, COBIT, etc.). Experience in creating automations and scripts to streamline operational routines.
What We Offer
The company offers a competitive benefits package including meal vouchers, health and dental insurance, transportation assistance, extended maternity and paternity leave, and educational incentives.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Remote