Gerente Transformacion Exp Cliente

Lead and coordinate Transformation Cells and multidisciplinary teams, articulating business areas to implement initiatives. Analyze customer feedback and experience indicators to identify opportunities for improvement. Design and promote transformation initiatives focused on simplification and continuous improvement. Manage transformation projects across departments, ensuring commitment and overcoming obstacles.

Bachelor's degree in Administration, Industrial Engineering, Economics, Finance, Marketing, Business, Innovation, Systems or related fields. 3+ years of relevant experience in Customer Experience, transformation, projects, or strategy. Knowledge of agile methodologies, Design Thinking, Customer Journey Mapping, and project management.

The company promotes a culture of inclusion, respect, and equity. All interested individuals are considered based on objective criteria related to their talent, experience, and skills.