Business Analyst Mid
Encora Inc.Core Responsibilities
The Business Analyst will design and optimize customer journeys and conversational flows for virtual assistants. They are responsible for analyzing metrics, defining AS-IS/TO-BE processes, and collaborating on AI-driven solution implementations.
Requirements
Candidates must have over 3 years of experience in business analysis within digital environments, specifically in CX and conversational design. Proficiency in SQL, data analytics tools, and knowledge of AI/NLP technologies is required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
Hybrid