Operational Excellence Coordinator

Lead the OEX team for demand audiences, ensuring a superior service experience for both individual passengers and corporate clients. Identify improvement opportunities throughout the customer journey and implement strategic projects to enhance service quality. Collaborate with support teams to optimize critical processes using AI tools and ensure alignment with global project directives.

Bachelor's degree in Engineering or a related field with at least 3 years of experience in process optimization or similar roles in technology companies. Proven experience of 2-3 years in leading and managing teams, preferably with analytical or technical profiles. Advanced proficiency in Excel/Google Sheets and experience with Business Intelligence tools like Tableau or Power BI.

Flexible working hours with options for remote work. Includes private health insurance and additional vacation days. A supportive team environment focused on growth and impact.