Analista de Prevenção de Fraude

Provide support and assistance to users, partners, and clients through offline channels (email and forms). Conduct 360° analyses with autonomy and empathy in cases of appeals and fraud suspicions, deciding on account blocking and unblocking. Investigate cases of false eligibility, illegal plan resale on social media, account takeover, and check-in validations.

High School or Technical degree completed (Higher Education in progress or completed is a plus). Previous experience in Customer Service (CX) with written support and clear communication in Portuguese. Familiarity with Fraud Prevention, Risk, or Document Analysis is preferred. Analytical skills to identify suspicious patterns and make informed decisions.

We create a work environment for you to thrive in all dimensions of your life. This includes flexible benefits, emotional well-being resources, and a culture that empowers each person to connect with their role while balancing their own well-being. The specific work model for this position can be discussed with the recruiter and leadership.