Coordinador de Soporte Digital B2B
TigoWhat You'll Do
Coordinate technical support operations for B2B digital services. Ensure timely incident response and monitor the availability and performance of digital platforms. Manage incident identification, classification, and resolution processes, and lead critical incident coordination.
What We're Looking For
Bachelor's degree in Electrical Engineering, Telecommunications, Electronics, Industrial Engineering, Systems Engineering, or related field. 3 to 5 years of experience leading technical support teams. Knowledge of ITIL methodologies and experience with critical incident management.
What We Offer
Tigo promotes a culture of professional development and offers a supportive work environment. Employees have opportunities for growth and are encouraged to innovate and collaborate.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site