Technical Account Manager
NICECore Responsibilities
Be the assigned enterprise account's single point of contact and function as their professional advocate. Develop and maintain effective relationships with assigned accounts at all levels. Partner with other CX employees to resolve technical challenges and ensure customer satisfaction. Conduct regular Service and Technology Reviews with customers and develop compelling presentations to quantify product usage and benefits.
Requirements
Bachelor's degree in Business Management or related field or equivalent work experience required. 10+ years of customer account relationship management experience. 5+ years of experience as a Technical Account Manager, Customer Success Manager, or Service Delivery Manager. Bilingual fluency in English and Spanish is mandatory.
Additional Information
Experience Level
Senior
Employment Type
permanent
Work Mode
Remote