Client Services Representative
Flash AICore Responsibilities
The representative will manage inbound support via email and phone, assisting customers with basic software and hardware troubleshooting while accurately documenting all interactions in the ticketing system. They must prioritize inquiries, escalate complex issues with clear documentation, and contribute to the client knowledge base.
Requirements
Candidates must have at least 2 years of experience in customer service or technical support, preferably in technology or SaaS environments, and possess business-level fluency in both English and Spanish. A high school diploma or equivalent is required, along with technical proficiency in iOS and Windows environments.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Hybrid