Supervisor de Call Center &Transformación Digital

Lead operational improvement initiatives, innovation, and digital transformation within the contact center. Create strategies and action plans to optimize processes and enhance customer experience. Manage performance indicators, external suppliers, and service level compliance.

Bachelor's degree in Administration, Information Technology, or related field. 3-5 years of experience in contact center operations, customer service, digital transformation, or continuous improvement. Knowledge of automation tools, advanced analytics, and generative artificial intelligence.

We offer a competitive compensation package that includes health insurance, life insurance, performance bonuses, savings fund, and pension plan. Additional benefits include extended maternity and paternity leave, volunteer opportunities, and cultural and sports events.