What You'll Do
Analyze customer experience data to identify patterns, trends, and pain points in logistics services. Propose and implement concrete improvements in processes and workflows to enhance customer satisfaction. Monitor and report key customer experience KPIs, generating actionable insights for strategic decision-making. Collaborate with internal teams such as Operations, Product, and Support to ensure a comprehensive view of the customer.
What We're Looking For
Demonstrable experience in customer experience data analysis or similar roles, preferably in logistics, e-commerce, or mobility sectors. Advanced proficiency in data analysis tools (SQL, Excel/Google Sheets) and familiarity with visualization platforms (Power BI, Tableau). Strong communication skills to convey complex insights clearly to both technical and non-technical audiences.
What We Offer
Permanent contract with a competitive salary. Offers a wellness bonus for medical or store expenses, 22 vacation days per year, flexible hours, and a hybrid work model. Monthly credit for use in the Cabify app and a supportive work environment for personal development.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Hybrid