What You'll Do
Champion the customer experience by managing inbound porting requests with care, urgency, and accuracy. Collaborate with a diverse team of engineers, support agents, product managers, and carrier partners. Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage.
What We're Looking For
2 years of experience in BPO, customer campaigns, tech support, customer operations, product operations, or related areas. Bilingual in Spanish and English. Strong organizational skills and ability to manage detailed processes with accuracy.
What We Offer
This role will be remote, based in Colombia. You may be required to travel occasionally for project or team in-person meetings.
Additional Information
Experience Level
Junior
Employment Type
permanent
Work Mode
Remote