What You'll Do
Provide personalized onboarding support for customers who sign up for our Fast Track Packages. Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands. Manage Onboarding SLAs and credit utilization for each product. Partner with operations teams to scale onboarding volumes per assigned customer.
What We're Looking For
2+ years of experience specializing in at least one A2P product. Previous experience working directly with clients. Ability to work in rotational shifts from 8:00am to 5pm Bogota time. A2P compliance experience.
What We Offer
This role will be remote, and based in Colombia. You may be required to travel occasionally to participate in project or team in-person meetings.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote