Senior Chargeback & Fraud Analyst

Manage and optimize the end-to-end chargeback lifecycle, including notifications, representment, operational controls, and financial performance. Monitor and analyze key fraud and chargeback indicators, identifying trends, risks, and opportunities for optimization. Conduct complex fraud and chargeback investigations, translating large volumes of data into actionable insights and recommendations.

Solid experience in Fraud Prevention, Chargebacks, Disputes, Payments Risk, or related areas within the payments, banking, fintech, acquiring, or e-commerce ecosystem. Strong knowledge of the chargeback lifecycle, including dispute management and operational SLAs. Advanced English proficiency, with the ability to communicate effectively in a global business environment.

EBANX offers a performance bonus based on company results, a monthly meal allowance, and financial assistance for educational programs. The company promotes a flexible work culture with semi-flexible hours and additional time off on your birthday.