B2B Customer Insights Specialist

Analyze B2B post-sale data to identify root causes of issues such as low NPS, refund rates, and order costs. Define solutions and coordinate implementation with cross-functional teams including Product, Customer Service, and Processes. Manage projects from analysis to execution and metric improvement. Collaborate with the processes team to implement systemic improvements.

Strong analytical skills, curiosity, and ownership of projects. Experience in post-sale, large commercial teams, or tele-sales is desirable. Knowledge of data analysis applied to customer experience. Continuous improvement mindset and results orientation. Advanced SQL skills and familiarity with Power BI, Tableau, or QlikSense is desirable.