Customer Process Senior Analyst
DespegarWhat You'll Do
Design and optimize the B2B agency support flow from initial contact to resolution. Identify and implement improvements in internal processes. Work with CRM systems and operational tools. Document processes and build tools for operations.
What We're Looking For
Degree in Industrial Engineering or related fields. Experience in process optimization and continuous improvement. Knowledge of CRMs and workflow automation. Advanced SQL skills and familiarity with PowerBI, Tableau, or QlikSense.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
Remote