Analista de Ouvidoria Sênior - Campinas/SP

Manage end-to-end demands from consumer protection agencies, including receiving, triaging, instructing, responding, and tracking outcomes. Operate and maintain official system records, ensuring data integrity and compliance with SLAs. Prioritize and handle sensitive cases with a focus on quick and amicable solutions. Conduct root cause analyses and lead corrective actions to improve processes and communications.

Proven experience in handling consumer complaints and regulatory processes. Strong analytical skills and ability to lead corrective actions. Familiarity with data management systems and consumer protection regulations. Excellent communication skills and ability to work collaboratively.

On-site position located in Campinas/SP. The company promotes a culture of ownership and encourages employees to act as if they are owners of the business. Emphasis on a strong team culture focused on results and continuous learning.