Bilingual Customer Service Control Desk
LLAMAPIXEL GAMING S.A.C.Core Responsibilities
The role involves monitoring live performance metrics for chat and email channels in real-time, balancing queues, and coordinating intraday adjustments to maintain customer experience and productivity. Key duties include communicating operational incidents clearly and acting as a central point during crises by enforcing incident playbooks.
Requirements
Candidates must be native Spanish speakers with advanced/fluent English, possessing 1-2+ years of experience in contact centers performing real-time management or control desk duties, specifically for chat and email channels. Strong analytical skills with performance dashboards and proficiency in tools like Zendesk and spreadsheet software are required.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site