What You'll Do
Monitor and analyze operational indicators such as productivity, SLA, backlog, and quality. Generate actionable insights from data and prioritize continuous improvement initiatives. Map and analyze operational processes, proposing and tracking the implementation of improvements.
What We're Looking For
Experience in financial operations, particularly in dispute resolution and transfers. Familiarity with continuous improvement initiatives or operational transformation using PDCA, DMAIC, or Kaizen. Knowledge of SQL for data extraction and validation.
What We Offer
The company promotes diversity and inclusion, offering a collaborative environment focused on innovation and results. They emphasize the importance of teamwork and personal development.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site