Customer Experience Manager

Coordinate with Engagement leadership to facilitate recurring Customer Review meetings with customer stakeholders. Manage survey collection through various channels including live meetings and email. Analyze quantitative metrics (CSAT, NPS) to identify trends and areas of concern. Create comprehensive reports and dashboards that communicate customer sentiment to leadership.

3+ years experience in a customer experience role or customer relationship management. Knowledge of customer experience methodologies and best practices. Strong analytical skills with experience in statistical analysis and reporting. Excellent written and verbal communication skills.

This role offers 100% remote work with medical insurance for you and eligible dependents. It includes generous holidays, flexible PTO, and a competitive phantom equity plan. There is also an annual stipend for learning and development.