Subdirector Coach de Mejora Continua Contact Center

Lead the comprehensive strategy for Continuous Improvement and the evolution of the Coaching model within the Contact Center. Define and evolve methodologies, standards, and work models for Continuous Improvement. Establish management indicators and follow-up mechanisms to measure the impact of implemented initiatives.

2 to 5 years of experience in continuous improvement and process optimization. Experience in operational transformation and business analytics with data-driven decision-making. Bachelor's degree in administration or related disciplines.