Analista de Relacionamento com o Cliente

You will be responsible for post-sale customer service across various communication channels including email, chat, WhatsApp, and phone. You will be evaluated based on quality and efficiency metrics to ensure continuous improvement in customer service. The goal is not only to resolve issues but also to delight Brazilian entrepreneurs.

Minimum of 1 year of experience in customer service. Strong verbal and written communication skills. Ability to solve problems and make decisions effectively. Capacity to prioritize and manage multiple tasks simultaneously.

The position offers a hybrid work model based in Cinelândia, Rio de Janeiro/RJ, with a workload of 8 hours daily plus 1 hour for breaks. The role may require weekend work.