What You'll Do
Lead, coach, and develop a team of Onboarding Managers through regular 1:1s, performance reviews, and ongoing mentorship. Drive team performance across key onboarding metrics, including implementation timelines, customer adoption, customer satisfaction, and successful handoffs to Customer Success. Monitor onboarding capacity, resource allocation, and workload balancing to maximize team efficiency.
What We're Looking For
2+ years of experience in Customer Onboarding, Customer Success, Professional Services, Implementation, or Project Management. Proven ability to develop high-performing teams through coaching, feedback, and performance management. Strong leadership, communication, and interpersonal skills.
What We Offer
Competitive salary. Office located in Zone 10, Edificio Interamericas, Guatemala City.
Additional Information
Experience Level
Lead / Principal
Employment Type
permanent
Work Mode
On-site