Grupo QuintoAndar | Analista de SAC (ImovelWeb)
QuintoAndarCore Responsibilities
Provide high-quality operational support and customer service through multiple channels including Phone (VoIP), WhatsApp, and Email. Identify customer needs, resolve common operational queries, and address recurring issues such as login problems and basic ad adjustments. Maintain detailed records of customer interactions in internal systems and monitor the progress of support until resolution. Collaborate with other corporate structures to transfer advanced IT requests or contractual and billing demands to the appropriate account executives.
Requirements
Proven experience in customer support roles, such as SAC or call center. Demonstrated ability to manage multiple contact channels efficiently and effectively. Strong verbal and written communication skills with active listening and the ability to handle interactions in stressful situations. High attention to detail and focus on user experience and satisfaction.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Remote