Analista de Operações

Monitor operational key indicators in real-time through dashboards, proactively diagnosing root causes and reversing deviations. Ensure accuracy, maintenance, and continuous updates of operational databases. Map workflow bottlenecks and propose continuous improvements in collaboration with Quality, Technology, and Operations teams. Conduct root cause analyses and operational studies to support leadership decision-making and crisis prevention.

Previous experience in customer service operations or operational monitoring. Proficiency in interpreting and analyzing operational indicators and efficiency metrics. Familiarity with CRM tools (e.g., Salesforce) and data/dashboard tools (e.g., Metabase, Power BI, Looker). Strong analytical thinking, organizational skills, and ability to work under pressure.

The company offers a meal allowance, health and dental insurance, transportation for on-site and hybrid roles, extended maternity and paternity leave, childcare assistance, health partnerships, educational incentives, discounts on airline tickets, and access to educational materials for employees' children.