Shipper Success Specialist (French), Amazon Shipping Operations

Provide high-touch support to enterprise shippers, resolving day-to-day inquiries and complex escalations with high standards and sense of urgency. Advocate for shippers by escalating critical issues when necessary and following through until resolution. Analyze shipper issues, identify root causes, and collaborate with cross-functional teams to implement effective solutions.

1+ years of using a CRM tool experience. Bachelor's degree or equivalent. Experience in program management, logistics, operations, supply chain, transportation, or a related field. Speak, write, and read fluently in Spanish and English at C1 level or above.