Senior Staff Escalation Manager, Technical Support

Serve as the senior Support subject-matter expert for assigned SentinelOne products, acting as the primary technical interface between Technical Support and Product/Engineering for customer-driven escalations. Review and validate Support escalations before Engineering engagement, including technical evidence and customer impact. Drive technical escalation execution across Support, Product, and Engineering, and perform trend analysis to identify recurring defects and improve product supportability.

7 or more years of experience in Technical Support, Escalation Engineering, or a comparable technical role. Deep subject-matter expertise in enterprise security technologies and exceptional troubleshooting skills. Strong understanding of operating systems, cloud technologies, and networking.

Comprehensive, competitive benefits designed to support you and your family, including equity and rewards, time off and wellbeing, and private medical insurance.