Ejecutivo/a de Operaciones y Seguimiento de Trámites de Gastos Médicos Mayores

Analyze, monitor, and follow up on the management and procedures related to Major Medical Expenses insurance policies. Handle phone calls and follow-up emails, providing quality and empathetic customer service. Act as the first filter in verifying documentation and register information in internal systems to ensure traceability.

Minimum 1 year of experience in customer service, primarily via phone, and basic administrative support. High school diploma is a must. Direct interaction with insured clients and handling phone calls are essential skills. Basic knowledge of computer tools (Office Suite) and AI tools is desirable.