Operations Sr Assistant

Provide comprehensive operational support for the daily management of Partners, Riders, and Customers, ensuring timely resolution of incidents and high service quality. Collaborate across departments such as Partner Operations and Logistics to address specific operational needs and optimize internal processes. Identify improvement opportunities by analyzing data and metrics to detect root causes and reduce friction.

Previous experience in Operations, Customer Experience, Partner Operations, Logistics, or related positions. Proven track record in managing and leading cross-functional end-to-end projects or initiatives. Proficiency in data analysis and reporting tools for decision-making.

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