Customer Success Director (SMB) (Hybrid)
KnowBe4Core Responsibilities
Develop and manage high performing Customer Success teams, ensuring they meet onboarding targets, renewals, and cross-sell opportunities. Track and promote customer health, leveraging scoring to develop improvement plans for unhealthy customers. Conduct business reviews and report key outcomes to senior management, while serving as a trusted advisor to executive level customers.
Requirements
Proven experience in customer success management or related field. Strong leadership skills with a focus on team performance and customer satisfaction. Ability to analyze data and develop actionable plans to improve customer outcomes.
Additional Information
Experience Level
Executive
Employment Type
permanent
Work Mode
Hybrid