Technical Support Associate 2 - Mexicali
IntuitiveCore Responsibilities
Handle inbound Field Service and non-intraoperative technical support calls. Resolve issues using documented knowledge base articles and defined resolution workflows. Accurately document troubleshooting and resolutions within CRM. Perform da Vinci system log reviews and escalate issues as needed.
Requirements
Experience in a regulated call center or technical support environment. Familiarity with medical device quality systems. Fluent in Spanish and English. Associate degree or equivalent experience in technical support or related fields.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
On-site