IT Analyst

Serve as the primary escalation point for complex technical issues across the organization, including Zoom room/hardware, Meraki networking, and peripheral troubleshooting. Lead and own the onboarding and offboarding lifecycle for employees, ensuring a seamless experience. Develop, maintain, and improve IT documentation and processes, ensuring consistency and knowledge transfer across the team.

Proven experience in a technical support environment with deep expertise in Mac OS and Windows. Strong hands-on experience with first and second level support across Okta, Google Workspace, Atlassian, Slack, and MDM platforms. Demonstrated ability to independently perform root cause analysis and drive resolution of complex system access and infrastructure issues.

Komodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago. Expectations will always be clear before you join.