Senior Customer Success Agent (LATAM)
JFHCustomer Success & SupportSanto Domingo de GuzmánDominican RepublicRemoteMidFull-timeMay 17, 2026USD21-25 / hour
Core Responsibilities
Serve as the primary point of contact for LATAM residents to resolve inquiries and service requests via chat, email, and portals. Coordinate maintenance requests and billing discrepancies while maintaining accurate records in CRM and SAP systems.
Requirements
Requires proven experience in customer success or helpdesk operations with proficiency in SAP and CRM platforms. Bilingual proficiency in English and Spanish is preferred, along with the ability to manage high-volume interactions in a fast-paced environment.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote