Analista de Suporte Pleno

Provide on-site technical support to users, addressing Level 2 (N2) service requests while ensuring SLA compliance. Perform troubleshooting for hardware, software, and connectivity issues, and execute installations and configurations of IT equipment. Maintain and update IT asset inventory, and support corporate events and video conferencing infrastructure.

Bachelor's degree in Information Technology, Computer Science, or related fields. Experience in on-site technical support and handling Level 2 service requests. Proficiency in troubleshooting hardware, software, and network connectivity issues, as well as familiarity with Active Directory and ITSM tools.

The company offers a positive work environment focused on professional growth, innovation, and collaboration. Employees can expect benefits such as health insurance, discounts on courses, and access to a platform with free online courses.