Grupo QuintoAndar | Gerente de VoC e XP Analytics

Lead the Voice of Customer strategy, structuring customer satisfaction research methodologies (NPS, CSat, others) to generate reliable insights. Establish metrics tracking that impacts customer satisfaction, considering the type of journey and service quality. Conduct in-depth analyses on customer pain points using large volumes of quantitative and qualitative data, directing projects and process changes in operations.

Proven experience in Voice of the Customer. Strong business acumen combined with a customer-centric mindset. Previous leadership experience, including team development and mentoring. Intermediate English proficiency.

Our team operates in a hybrid model, combining the flexibility of remote work with in-person collaboration at our São Paulo office once a week.