Analista de Experiência do Cliente Sênior (CX e Inovação)

Map and diagnose the post-contemplation journey, identifying operational bottlenecks and simplifying processes. Design product and technology requirements for automation in post-contemplation stages. Monitor inputs and complaints from customer service channels and conduct root cause analyses to identify systemic failures.

Bachelor's degree in Administration, Business Management, Human Resources, or related fields. Solid experience in project, process, or product management focused on Customer Experience (CX). Knowledge of regulatory frameworks and problem-solving methodologies.

The company offers flexible food and meal allowances, health and dental plans, and a profit-sharing program. Additional benefits include extended parental leave, wellness programs, and reimbursement for education and language courses.