USA Customer Support Agent (PST-EST timezone)
JobHire.AICore Responsibilities
The agent will efficiently handle a high volume of chats and calls, proactively engaging customers with in-depth product details and guiding them through onboarding flows. This role also involves using sales techniques to offer additional products and acting as the first line of retention by identifying early churn signals.
Requirements
Candidates must have over two years of proven experience in customer support, success, or support-driven sales, specifically working with US-based customers, and must be fluent in both English and Russian. Essential qualities include exceptional communication, problem-solving, negotiation skills, comfort with KPIs, and a business-oriented, customer-centric mindset.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote