What You'll Do
Lead the definition of conversational experiences, structuring both reactive experiences and active engagement flows. Develop conversational strategies end-to-end, ensuring consistency across multiple channels. Collaborate with Engineering, Product, and Data teams to implement efficient AI solutions and define key conversational quality indicators.
What We're Looking For
Experience in technology companies, fintechs, or products with sensitive financial and transactional journeys. Familiarity with A/B testing, continuous experimentation, and conversion optimization in conversational flows. Deep knowledge of conversational information architecture and best practices.
What We Offer
Competitive salary with a variable compensation package based on eligibility. Health and dental insurance with co-participation, virtual health services, meal vouchers, and various other benefits including educational support and emotional assistance.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site