Support Engineering Manager

Be a technical lead for the organization and a support leader for peers across the company. Manage team-wide outages ensuring accurate documentation and timely resolution. Define SLAs and drive the team to meet them through metrics creation and analysis. Participate and drive operational excellence across your team.

2+ years of people management experience leading Support Engineering teams. Experience with at least one general-purpose programming language such as Java, Python, C++, C#, Go, Rust, or TypeScript. Experience designing, building, operating, and managing large-scale distributed systems or web services. Strong analytical skills and effective communication abilities.