Incident Manager - Senior [Customer IT Support]
Plata CardCore Responsibilities
Lead incident response from detection to resolution and conduct retrospective analysis. Take personal ownership of critical incidents and demonstrate leadership in coordinating with global teams. Organize post-incident recovery actions and customer communication, and participate in post-incident reviews to identify root causes.
Requirements
3+ years of experience in handling significant incidents in a 24/7 high-load environment. 5+ years in roles in engineering, product, or service delivery. Strong decision-making skills in uncertain conditions and experience in Public Cloud, Microservices, and monitoring systems.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
English
Employment Type
Full-time
Work Mode
Hybrid