Analista de Experiencia Cliente

Collect, consolidate, and analyze customer satisfaction survey results, identifying trends and opportunities for improvement. Configure and monitor transactional and relational surveys, ensuring proper implementation. Manage customer satisfaction measurement tools, reporting errors and inconsistencies promptly. Monitor alerts from dissatisfied customers and coordinate resolution efforts.

Bachelor's degree in Industrial Engineering, Business Administration, Systems Engineering, Statistics, Economics, or related fields. Minimum 1 year of experience in data analysis, Customer Experience, or Voice of Customer roles. Advanced Excel skills and intermediate English proficiency (B2) required. Knowledge of Power BI and Qualtrics is desirable.