Manager, Customer Success - LATAM (Portuguese-speaking)
DatadogCore Responsibilities
Drive and influence the full renewal and expansion sales cycle. Serve as an advisor and role model for exemplary customer service. Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth. Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges.
Requirements
6+ years of experience in Customer Success or Account Management, with at least 3 years in the SaaS space. 3+ years of experience leading a high-performing team of Customer Success Managers. Proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
English
Employment Type
Full-time
Work Mode
Hybrid